Return & Refund Policy

This policy applies to digital products sold by MASAR ALNUMU ALRAQI alraqi Establishment via the MASAR ALNUMU ALRAQI storefront: activations, renewals, credits, licenses, and remote IMEI/server services. Because these are intangible digital entitlements, traditional “return of goods” does not apply in the same way as physical products.

After successful digital delivery, refunds are typically not available if:

• The activation, credit, license key, or remote service has already been applied/delivered to the account, email, IMEI, or device you provided.
• You purchased the wrong product, duration, or quantity by mistake after delivery was completed.
• A third-party tool rejected the service due to incorrect customer data, unsupported device/model, or account restrictions outside our control.
• You changed your mind after ordering a digital product that was fulfilled.

We may approve a refund, credit, or re-delivery (at our discretion) if:

• Payment was captured but the digital service could not be delivered within a reasonable time and we cannot fulfill it.
• You were charged twice for the same successful order.
• We confirmed a clear fulfillment error on our side (wrong product delivered versus what was ordered).
• The product page stated a feature that was unavailable at the time of purchase due to our error.

Contact us as soon as possible with:

• Order date/time and product name
• Email used at checkout and any tool/account email
• Payment reference (once gateway is active)
• Screenshot or error message from the tool/vendor, if any

Email: mznhalbdly074@gmail.com
WhatsApp: 0565134196

We aim to respond within 1–2 business days. Requests submitted after the service has been consumed may be declined.

Approved refunds are returned via the original payment method when possible, or another mutually agreed method. Timing depends on the payment provider/bank (often several business days after approval).

Please contact us before opening a payment dispute. Unwarranted chargebacks after confirmed digital delivery may lead to order cancellation and refusal of future service.

See also our Terms & Conditions and Privacy Policy.